Refund policy
Right of withdrawal
After receiving your order, you have a 14-day cooling-off period to let me know whether you want to return an item. Opened bottles of wine are excluded from the right of withdrawal.
Would you like to use your right of withdrawal? Let me know by phone (06-24770030) or email (info@vechtstreekwijnen.nl).
Registering a return
The easiest way to register a return is through your account page. You can do this up to 14 days after receiving your order. If that doesn't work, you can also email info@vechtstreekwijnen.nl or call 06-24770030.
Please only send your item once the return has been registered and confirmed. I cannot accept parcels without sufficient postage.
Return address:
Vechtstreek Wijnen
Attn. Mr. C. Dikker Hupkes
Salomonszegel 7
3621 TE Breukelen
The Netherlands
Return shipping costs are at your own expense.
Return conditions
Your item must be in the same condition as when you received it: unopened and undamaged. Opened bottles cannot be returned. Keep your proof of purchase, as you will need it for the return.
Damaged or incorrect item
Please check your order as soon as you receive it. Is a bottle damaged or broken, or did you receive the wrong item? Contact me right away at info@vechtstreekwijnen.nl and I will find a solution straight away.
Refunds
As soon as I have received the wine back in good condition and without breakage, I will refund the amount paid, including shipping costs, to your account within 5 working days.
Changes in vintage or label
Wine is a natural product, which means an offered vintage can sell out. In that case, I may deliver the following vintage. If the vintage differs from the one stated on the website, I will always contact you beforehand.
Images of labels and bottles may also differ from the product actually delivered.
Unsure about your order or have a question? Feel free to get in touch. I'm happy to help you personally.
Cancelling an order
Has your order not been shipped yet? Then you can cancel it yourself through your account page. If cancelling is no longer possible there, email me at info@vechtstreekwijnen.nl or call 06-24770030.
If your order has already been shipped, you can return it after receiving it. In that case, the return costs are at your own expense.
Excluded from returns
The following items cannot be returned:
- Opened bottles of wine
- Sale items
- Gift cards
Complaints
Did something not go as expected? Please let me know first at info@vechtstreekwijnen.nl and I will look for a suitable solution.
If we cannot resolve it together, as an EU consumer you can also submit a complaint through the European Commission's ODR platform: http://ec.europa.eu/odr. This is only possible if your complaint is not already being handled elsewhere.